Privacy Policy

Stream Claims Inc. (www.stream.claims), as well as any present or future affiliated or related company ("Stream" or "we"), recognizes the importance of your privacy. This privacy policy tells you what personal information we collect, how we use it, and what controls we have over it. Stream may change this privacy policy from time to time, in its sole discretion, as discussed below. By using or visiting any Stream website, application, product, software, tool, data feed, and/or service (collectively the "Service"), you understand and agree to the terms of this policy.

What Information Do We Collect?

a. Personally Identifiable Information. We may collect personally identifiable information — that is, information which can either directly or indirectly identify a person — when you specifically and knowingly provide it to us, for example when you request a demonstration, register to receive a newsletter, or otherwise provide personal information such as your email address, name, phone number, year of birth, or other information. Where applicable, personally identifiable information includes "personal data", "personal information" and/or "sensitive personal information" each as defined in applicable law.

Stream does not consider personally identifiable information to include information that has been anonymized so that it does not allow a third party to easily identify a specific individual or household.

b. Non-Personally Identifiable Information. We may collect and aggregate non-personally identifiable information, such as a website that referred you to us, your IP address, browser type and language, hardware types, geographic location, and access times and durations. We also may collect navigational information, including information about the Service content or pages you view, the links you click, and other actions taken in connection with the Service.

c. Cookies, Pixel Tags, and Local Storage. We may collect information using "cookies", which are small data files stored on the hard drive of your computer or mobile device by a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer or mobile device until you delete them) to provide you with a more personal and interactive experience when using the Services. We use two broad categories of cookies: (1) first party cookies, served directly by us to your computer or mobile device, which are used only by us to recognize your computer or mobile device when it revisits any site or application that is part of the Services; and (2) third party cookies, which are served by service providers on sites or applications and can be used by such service providers to recognize your computer or mobile device when it visits other websites.

The Services use the following types of cookies:

• Essential Cookies. These cookies are essential to provide you with services available through the Services and to enable you to use some of its features. For example, they allow you to log in to secure areas of the sites or applications and help the content of the pages you request load quickly. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.
• Functionality Cookies. These cookies allow the Services to remember choices you make when you use a site or application, such as remembering your language preferences, remembering your login details and remembering the changes you make or preferences. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the Services.
• Analytics and Performance Cookies. We use Google Analytics to collect information about traffic to the Services and how users use the Services. The information gathered does not identify any individual user. The information is aggregated and anonymous, and includes the number of users, the websites that referred them, the pages visited, what time of day they visited, whether they have visited before, and other similar information. You can opt out of Google Analytics by installing the browser plug-in available at http://tools.google.com/dlpage/gaoptout.
• Marketing and Identity Resolution Cookies. When you visit our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email address. We may then send communications and marketing to these email addresses. You may opt out of the collection and use of your information for ad targeting or get more information about your rights and privacy choices by emailing us using the contact information provided below, or by visiting https://app.retention.com/optout.

Disabling cookies. You can typically remove or reject cookies via your browser settings. In order to do this, follow the instructions provided by your browser (usually located within the "settings", "help", "tools" or "edit" facility). Many browsers are set to accept cookies until you change your settings. If you do not accept our cookies, you may experience some inconvenience in your use of the Services.

Pixel Tags. We may also use pixel tags (also known as web beacons and clear GIFs) on the Services to track the actions of users on our sites and applications. Unlike cookies, which are stored on the hard drive of your computer or mobile device by a website, pixel tags are embedded invisibly on webpages. Pixel tags measure the success of our marketing campaigns and compile statistics about usage of the Services, so that we can manage our content more effectively.

Do Not Track Signals. Some Internet browsers may be configured to send "Do Not Track" signals to the online services that you visit. We currently do not respond to do not track signals.

What Do We Do With The Information That We Collect?

Except as disclosed in this policy, Stream does not share or sell your personally identifiable information with any outside parties.

Stream will use personally identifiable information directly provided by you solely for the purpose for which you have provided it, which may include:

• To operate, maintain, and improve the Services;
• To manage your use of the Service, including to communicate with you regarding your use;
• To respond to your comments and questions and to provide customer service;
• To send information including technical notices, updates, security alerts, and support and administrative messages;
• With your consent, to send you marketing emails about our products and services. You may opt-out of receiving such information at any time; marketing emails tell you how to opt out. Please note that even if you opt out of receiving marketing emails, we may still send you non-marketing emails about our business dealings with you; and
• As we believe necessary or appropriate (a) to comply with applicable laws; (b) to comply with lawful requests and legal process, including to respond to requests from public and government authorities; (c) to enforce this policy or our Terms, enforce agreements, or resolve disputes between users; and (d) to protect our rights, privacy, safety or property, and/or that of you or others.

We may share this information with service providers who perform services on our behalf, or who provide other services like processing information requests, providing security services, displaying stored data you access, assisting us in marketing, or conducting audits. Our current service providers include, without limitation, Google Analytics (for website analytics) and Retention.com / RB2B (for visitor identity resolution and marketing). These companies will be permitted to obtain only the personally identifiable information they need to provide the service they provide, will be required to maintain the confidentiality of the information, and will be prohibited from using it for any other purpose.

We will only retain your personally identifiable information as long as reasonably required to provide you with the Services unless a longer retention period is required or permitted by law (for example, for regulatory purposes).

You may contact us anytime to opt out of: (i) direct marketing communications; (ii) our collection of sensitive personal data; (iii) any new processing of your personal data that we may carry out beyond the original purpose; or (iv) the transfer of your personal data outside the European Economic Area (if it originates from the EEA). Please note that your use of some of the Services may be ineffective upon opt-out.

Disclosure. As a general rule, Stream will not disclose any of your personally identifiable information except under one of the following circumstances: we have your permission; we determine in good faith that it is legally required to be revealed by any relevant statute, regulation, ordinance, rule, administrative or court order, decree, or subpoena; information revealed during the course of Stream's enforcement of the policies and procedures of the Service, its application, and/or website; information that we determine must be disclosed to correct what we believe to be false or misleading information or to address activities that we believe to be manipulative, deceptive or otherwise a violation of law; where you are otherwise notified at the time we collect the data; where we need to share your information to provide the product or service you have requested; or when such disclosure is made subject to confidentiality restrictions in connection with a sale, merger, transfer, exchange, or other disposition (whether of assets, stock, or otherwise) of all or a portion of the business conducted by Stream. Stream may share the non-personally identifiable information that Stream gathers, in aggregate form only, with advertisers and other partners.

Your Rights

You may ask us about the personal information we hold about you, request access to it, ask us to correct it, or ask us to delete it. To submit a request, please email us at support@stream.claims. We may ask you to verify your identity before acting on your request. California residents have additional rights described in the “California Privacy Rights” section below.

Children's Policy

The Terms of Service clearly provide that Users must be 18 or older. Stream does not knowingly collect personally identifiable information from users under 13. In the event that we learn that we have collected any personal information from a user under the age of 13, we will attempt to identify and delete that information from our database.

International Usage

The Service is operated from the United States, and personal information we collect is stored and processed in the United States. If you access the Service or our website from outside the United States, please understand that your information will be transferred to and processed in the United States.

California Privacy Rights

This section describes the rights of California residents under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”).

Categories of personal information we collect. In the past 12 months, we have collected the following categories of personal information about California residents: identifiers (such as name, email address, IP address, and online identifiers); commercial information (such as records of services purchased or considered); internet or other electronic network activity information (such as browsing history and interactions with our website); general geolocation derived from IP address; and inferences drawn from the above (such as predicted interests or business needs).

Sources. We collect personal information directly from you (when you contact us or request a demo), automatically from your device (through cookies and similar technologies), and from our service providers, including Google Analytics and our identity resolution provider, Retention.com / RB2B.

Your rights. As a California resident, you have the right to:

• Know what personal information we have collected about you.
• Delete personal information we have collected from you, subject to certain exceptions.
• Correct inaccurate personal information we maintain about you.
• Opt out of the sale or sharing of your personal information, as described below.
• Be free from discrimination for exercising your privacy rights.

Sale or sharing of personal information. We do not sell personal information for money. However, our use of identity resolution technology (Retention.com / RB2B) and certain analytics cookies may constitute “sharing” of personal information for cross-context behavioral advertising under the CCPA. You may opt out of such sharing at any time by emailing support@stream.claims with the subject line “Do Not Sell or Share” or by using the opt-out link at app.retention.com/optout.

Sensitive personal information. We do not use or disclose sensitive personal information for purposes that would require an opt-out under the CCPA.

Submitting a request. To exercise any of the rights described above, email support@stream.claims with your request and a way to verify your identity. You may designate an authorized agent to submit a request on your behalf, in which case we may require proof of the agent’s written authorization.

Security and Encryption

We follow generally accepted industry standards to help protect your personal information. No method of transmission over the internet, mobile technology, or method of electronic storage is completely secure. While we endeavor to maintain physical, electronic, and procedural safeguards to protect the confidentiality of the information that we collect online, we cannot guarantee its absolute security. Our Service has security measures in place designed to protect against the loss, misuse and alteration of the information under our control. We use standard Secure Socket Layer (SSL) encryption that encodes information for such transmissions. All Service information is maintained on secure servers. Access to stored data is protected by multi-layered security controls including firewalls, role-based access controls and passwords. You are responsible to keep your password secure.

Changes to This Policy

We reserve the right to change the terms of this privacy policy at any time. When we make changes, we will revise the "Last Updated" date at the top of the policy. If there are material changes to this statement or in how we will use your personal information, we will notify you by prominently posting a notice of such changes here or on our home page, or by sending you an email. We encourage you to review this policy whenever you visit one of our websites or applications.

Contact Us

For general inquiries or to lodge a complaint, email us at support@stream.claims, or by mail to Stream, 169 Madison Ave #2417, New York, NY 10016.

To opt out of use of your data for direct marketing, email us at opt-out@stream.claims.

You can request permanent deletion of your personal data at any point by submitting a deletion request to support@stream.claims. We may ask you to verify your identity before taking action on your request. Please include the subject line "Personal Data Right Request — Deletion Request", and your country of residence.

If you would like to get a copy of some or all of the personal data we hold about you pursuant to applicable law, you can send us an email at support@stream.claims. Please include the subject line "Personal Data Right Request — Access Request", provide us your country of residence, and provide as much information as you have regarding the data you would like a copy of.

To exercise a right to portability under applicable law, please email us at support@stream.claims and include the subject line "Personal Data Right Request — Portability Request" and your country of residence.

To object to our processing of some of your personal data where allowed under the laws of the jurisdiction where you reside, you may request that we not process your personal information for certain specific purposes (including profiling) where such processing is based on legitimate interest. If you object to such processing, we will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds for such processing, or such processing is required for the establishment, exercise, or defense of legal claims. You may exercise your rights to object to processing by sending us an email to support@stream.claims. Please include the subject line "Personal Data Right Request — Processing Objection" and your country of residence.

‍

‍